Privacy Policy

Matheny Heating & Cooling respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit mathenyheatcool.com, contact us, schedule service, enroll in a planned service agreement, apply for a job with us, or opt in to receive text messages from us.

By using the website or providing us with your information, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website.

1. Information We Collect

Information You Provide to Us

We collect information you choose to give us, including:

  • Contact information, such as your name, email address, phone number, and service address.
  • Service request details, such as your reason for contacting us, appointment and scheduling requests, messages you send us, and information about your home and your heating, cooling, and water heating equipment.
  • Planned service agreement information, if you sign up for a maintenance or planned service agreement.
  • Transaction information, such as billing details and records of the services and equipment you purchase. Payment card information is processed through secure third-party payment processors.
  • Job application information, if you apply for a position with us, such as your full name, address, phone number, email address, date of birth, position of interest, employment history, and references.
  • Mobile phone number and text messaging consent, if you opt in to receive SMS messages from us (see Section 3).

Information Collected Automatically

When you visit the website, we and our service providers may automatically collect certain information, including your IP address, browser type, device type, operating system, pages viewed, time spent on pages, referring website, and the date and time of your visit. We collect this information using cookies, tags, pixels, and similar technologies, including tools such as Google Tag Manager and Google Analytics (see Section 5).

Information From Third Parties

We may receive information about you from third parties, such as financing providers (for example, the status of a financing application you submit), equipment manufacturers, utility rebate programs, and references you list on a job application.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and requests for consultations, estimates, and service.
  • Schedule, perform, and follow up on repairs, maintenance, installations, and emergency service.
  • Administer planned service agreements and send service and maintenance reminders.
  • Process payments and invoices, and complete warranty registrations, rebate applications, and financing applications you request.
  • Send you service-related communications and, where you have consented, promotional offers by email or text message.
  • Review and respond to job applications.
  • Operate, maintain, analyze, and improve the Website and our services.
  • Protect against fraud, unauthorized activity, and security issues, and comply with legal obligations.

3. SMS / Text Messaging

This section describes how Matheny Heating & Cooling uses mobile phone numbers and sends text messages to customers who have opted in to receive them.

  • When you provide your mobile phone number and opt in to receive text messages from Matheny Heating & Cooling, we may use your number to send you relevant communications.
  • We may send you appointment reminders, service updates, account notifications, and promotional offers, depending on your preferences and consent.
  • Message frequency may vary.
  • Message and data rates may apply.
  • We do not sell or share your mobile information with third parties, including affiliates, for their own marketing purposes.
  • You can opt out of SMS messages at any time by replying STOP, and no further messages will be sent.
  • For help, reply HELP or contact us directly.
  • Your consent to receive marketing messages is not a condition of purchase.
  • For more information about how we collect, use, and protect your information, please review our full Privacy Policy and Terms of Service.

After you opt in, you will receive a confirmation message from Matheny Heating & Cooling. For help with text messages, you can also call us at 314-727-9000. Wireless carriers are not liable for delayed or undelivered messages.

Text messaging originator opt-in data and consent will not be shared with any third parties.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

  • Service providers that perform services on our behalf, such as website hosting, form and scheduling tools, payment processing, customer communications, and IT support. These providers may use your information only to perform services for us.
  • Equipment manufacturers and distributors, as needed to register warranties or process manufacturer promotions for equipment you purchase.
  • Utility and rebate program administrators, such as Ameren Missouri or Spire, when you ask us to help you apply for a rebate.
  • Financing providers, when you ask to apply for financing.
  • Legal and safety purposes, when we believe disclosure is required by law, subpoena, or court order, or is necessary to protect the rights, property, or safety of our customers, employees, or others.
  • Business transfers, in connection with a merger, sale of assets, or other change of ownership of our business.
  • With your consent or at your direction.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Tracking Technologies

Cookies are small data files stored on your browser or device. We use cookies and similar technologies to keep the Website working properly, understand how visitors use it, and measure the effectiveness of our marketing.

Most browsers let you block or delete cookies through their settings. If you disable cookies, some parts of the Website may not work as intended. You can learn how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites, and you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Some browsers offer a “Do Not Track” setting. Because there is no consistent industry standard for these signals, the Website does not currently respond to Do Not Track requests.

6. Third-Party Links and Services

The Website may contain links to or content from third-party websites and services, including financing providers such as Wells Fargo, manufacturer and utility rebate websites, embedded maps from Google, and our social media pages on Facebook, Instagram, and LinkedIn. We are not responsible for the privacy practices of these third parties. When you visit or submit information to a third-party site, such as a financing application, that site’s own privacy policy applies.

7. Your Choices

  • Text messages: Reply STOP to any text message to opt out, or reply HELP for assistance.
  • Email: Use the unsubscribe link in any marketing email, or contact us to be removed from our email list. We may still send you service-related messages about work you have requested.
  • Access, correction, and deletion: You may contact us to request access to, correction of, or deletion of your personal information. We will respond to reasonable requests, subject to any information we are required to keep for legal, tax, warranty, or record-keeping purposes.
  • Cookies: Adjust your browser settings as described in Section 5.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We keep personal information for as long as needed to provide our services and fulfill the purposes described in this Privacy Policy, including maintaining service and equipment history for your home, and as required to meet legal, tax, accounting, and warranty obligations. When information is no longer needed, we delete it or store it securely.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the Effective Date above. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or would like to make a request regarding your information, please contact us:

Matheny Heating & Cooling

6317 Olive Street Road

St. Louis, MO 63130

Phone: 314-727-9000

Office Hours: Monday–Friday, 8:00 a.m.–4:30 p.m.